How to Get Help

UNISON South East can help you in many ways, both at work and at home. If you are not sure who you should contact for help, or where to find the information that you need, this section of the website will help you find it.

Help from your branch

Your workplace representative, or rep, can help you with a variety of issues at work and offer additional sources of advice and support in the first instance member should contact their branch if they have an issue.


UNISONdirect is our dedicated call centre for member queries. Call 0800 0 857 857 between 6am-midnight Monday-Friday and 9am-4pm Saturdays.

The freephone textphone number is 0800 0967 968.

Dealing with workplace issues

Members who have a workplace issue including advice or representation for a disciplinary hearing, grievance proceedings or a matter of employment law should first contact a local UNISON steward. All members seeking advice need to fill in a case form and send to their branch.

Personal Injury Surgeries

Whatever life throws at you, we'll help to protect you.

UNISON legal service provides free legal advice from Thompsons - solicitors who are experts in the field of personal injury law.

The legal surgery covers any injury claim, in work and out of work. Whatever the accident or disease, ranging from road traffic accidents, slips, trips, and falls, industrial deafness, asbestos-related conditions, vibration white finger and repetitive strain injury, it is all covered.

For upcoming dates and information on booking, please see our Events page.

UNISON Welfare - There For You


There for You is UNISON’s Welfare charity which provides a unique and confidential service to our members. This service includes a tax credits calculatorfinancial assistance, credit union linkswellbeing breaks and general advice. There for you also runs a Debtline, providing free, impartial and confidential debt advice over the phone as well as an online version called Debt Clinic. Members can also access information on welfare reforms and school uniform grants.

Since 2003 UNISON has given over £10 million in financial assistance to our members and their families.  

Each Branch elects Branch Welfare Officers who ensure that the branch, members and employers have up to date information on There for You and its services. They are also a point of contact for members seeking welfare assistance. Branch Welfare Officers are trained and mentored in their role to provide assistance to Unison members.

The regional Welfare Committee consists of 6 directly elected seats, plus 2 members elected from the Retired Members Committee. The Welfare Committee is responsible for organising topical training days and a seminar for Branch Welfare Officers, designing a newsletter accessible to all members, mentoring Branch Welfare Officers and encouraging fundraising. The Committee also encourages and helps facilitate links with other charitable organisations.

Fundraising is an important part of the role of Branch Welfare Officers and the Committee; all There for You grants and activities are paid for by donations from UNISON members and UNISON itself and our welfare breaks are paid for by money raised through our bucket and spade appeal.

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Join UNISON today and get our full range of member benefits and services wherever you work.

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